Perform this test during a period of normal network activity so we can accurately measure the bandwidth available for Five9 applications.


  1. Click the Click to start test button on the right to begin the Prequalification Test. Each test will take approximately 4 minutes to complete.

  2. When the Connection Summary tab is displayed click on the Email Results button to display an email message containing links to the test results. Send the message to Five9 using your email client.

  3. We will run the Prequalification Test a total of 3 times, so click on the Repeat Test button to prepare for the next run and return to Step 1.

  4. After the 3rd test has completed an acknowledgement message will be displayed and this window may then be closed.


For our complete technical requirements including network and security settings please click here to view the guide.